About XCELL
Quality, Safety and Governance
Good care is not a promise, it is a set of habits. This page sets out how we are regulated, how we recruit and train, how we keep people safe and what to do if we get something wrong.
Our CQC Registration
XCELL Healthcare Solutions Ltd is registered with the Care Quality Commission, the independent regulator of health and social care in England. Our registration covers the regulated activity of personal care.
Our CQC profile carries our registration details in full. We do not hold an inspection rating, because the service has not yet been inspected.
Provider details
- Provider
- XCELL Healthcare Solutions Ltd
- CQC location ID
- 1-24418230679
- Regulated activity
- Personal care
- Company number
- 13961122
Safer Recruitment
Nobody supports a person on their own until every check is complete. For each new member of staff we carry out:
- An enhanced DBS check
- Reference checks, including the most recent employer where there is one
- Right to work checks
- A full employment history and an interview covering values as well as skills
Training and Competency
Skills are checked, not assumed:
- A structured induction before any solo work, with shadow shifts alongside experienced colleagues
- Mandatory training in safeguarding, moving and handling, medication, infection prevention and first aid
- Specialist training in dementia, learning disability and autism, and mental health awareness
- Person-specific training and competency sign-off before supporting someone with complex needs
- Delegated health tasks only after training and competency sign-off by a health professional
- Regular supervision, spot checks and appraisals
Care Planning and Reviews
Support is written with the person, not for them:
- An assessment before support starts, with the person and the people who matter to them
- A care or support plan setting out what matters, what help is needed and how it will be given
- Daily notes at each visit, so the team and the family can see what happened
- Reviews at agreed intervals and whenever needs change
Safeguarding
Everyone we support has the right to live free from harm, abuse and neglect. Staff are trained to recognise and report concerns, we follow local multi-agency procedures, and we report to the local authority and the Care Quality Commission where we are required to.
Medication Safety
Medication support is only ever given at the level assessed as safe:
- The level of support is agreed in the care plan, from prompting through to administering
- Records are completed at the time, not afterwards
- Medicines are reviewed with the person's GP, and any change is recorded
- Errors and near misses are reported, investigated and learned from
Complaints and Feedback
If something goes wrong we want to know, and raising a complaint will never affect the care someone receives. Feedback from people, families and professionals is used to change how we work.
Data Protection
Care records and enquiries hold information people trust us with, including health information. It is stored securely, shared only where we need to or where someone consents, and kept no longer than necessary.
Out of Hours
Our office team is contactable during office hours, and our support workers have on-call support outside them.
Quality and Safety Questions
Yes. We are registered with the Care Quality Commission for the regulated activity of personal care. You can view our registration on the CQC website.
Questions About How We Work?
Ask us anything about our regulation, our training or how we keep people safe.