Confidential and Non-Judgemental
Make a Confidential Enquiry
Reaching out is a brave first step. Tell us as much or as little as you feel comfortable with, for yourself or someone you care about, and we will contact you privately in the way you choose.
Photograph to come
XCELL recovery worker ready to listen in a calm, private office
If you need help right now: If you or someone else is in immediate danger, has taken an overdose or needs urgent medical help, call 999 or go to A&E. For urgent mental health support, call NHS 111. You can also call Samaritans free on 116 123, day or night, or FRANK on 0300 123 6600 for confidential drugs advice. Our enquiry forms are not monitored as an emergency service.
Your privacy matters
- We only contact you in the way you choose
- We never leave messages unless you say it is safe
- Our emails never mention drugs, alcohol or rehab
- Nothing is shared without your consent, unless someone is at serious risk
Are you a professional? Please use our secure referral form.
Supporting a loved one? You are welcome to enquire here. You may also find our family support page helpful.
Your Confidential Enquiry
Only your first name or initials and a safe way to contact you are required. Everything else is optional.
Step 1 of 2 · How we contact you
This enquiry is about you.
What Happens Next
We contact you privately
in the way and at the time you chose.
We listen
a relaxed, confidential conversation with no pressure.
We talk about options
including whether our service is right for you, or where else you could get help.
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XCELL recovery worker taking a private enquiry call in a quiet office
Not Ready Yet? That Is Okay
You can take your time. When you feel ready, we are here. In the meantime, your GP or local NHS drug and alcohol service can offer free, confidential support, and FRANK is available on 0300 123 6600 for drugs advice.
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Woman taking a gentle first look around the recovery service garden with an XCELL recovery worker
Enquiry Questions
No. A first name or initials is fine.