Patients and Families
If you or a loved one is leaving hospital after an illness, fall or operation and needs help at home, we arrange support that starts when you arrive.
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XCELL Healthcare carer welcoming an older man home from hospital in Bolton
Hospital Discharge Support in Bolton
Hospital Discharge Support in Bolton
Coming home from hospital should feel like a relief, not a worry. We work with families and discharge teams to put the right care in place from the very first day, so the return home is safe, settled and well planned.
- Coordinated With Discharge Teams
- Care From Day One
- CQC Registered
Discharge happening soon? Call 01204 773228
Who We Support
Ward and Discharge Teams
If you are planning a discharge and need a reliable home care provider, we respond quickly, share clear updates and accept referrals securely online.
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XCELL carer checking discharge medicines with an older man at home in Bolton
How We Help You Get Home Safely
- Coordination With the Ward: We speak with the discharge team about needs, timings and any changes before you leave.
- Preparing the Home: Heating on, essentials stocked and a clear, safe route from the door to bed, chair and bathroom.
- Equipment Checks: We confirm that any equipment is in place and that carers know how to use it.
- Medicines on Discharge: We check new or changed medicines against the discharge letter.
- Settling In: A calm first visit to help you rest, eat, drink and feel at home again.
Discharge Coming Up? Let's Plan It Together
Your First 72 Hours at Home
- 1
Day of Discharge
We meet you at home, help you settle, check medicines and make sure food and drinks are within reach.
- 2
Day One
Visits follow your agreed plan, supporting personal care, meals and medication while we watch for any signs you need extra help.
- 3
Days Two and Three
We review how things are going with you and your family, adjust visit times if needed and share updates with your GP or therapists.
Before You Leave Hospital: A Family Checklist
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XCELL care coordinator planning a hospital discharge with a ward nurse in Bolton
For Discharge and Ward Teams
We aim to respond promptly to every referral and keep you updated until care starts. To help us move quickly, please share the discharge summary, current care needs, risks, equipment, medicines and funding route.
What Happens Next
After the first few weeks, support can move to reablement to rebuild skills, ongoing home care if help is still needed, or come to an end when you feel ready. We plan this with you, so there is never a gap in support.
Paying for Care After Hospital
Care after discharge may be arranged and funded through the NHS or Bolton Council, including short-term discharge support, NHS Continuing Healthcare or direct payments. You can also arrange care privately with us. We will explain your options when you call.
Safe From the First Visit
Carers complete enhanced DBS, reference and right to work checks, moving and handling, medication and safeguarding training. Every visit is recorded, and any concern is escalated quickly to your GP, community team or family.
- Enhanced DBS, reference and right to work checks
- Moving and handling, medication and safeguarding training
- Every visit recorded
- Concerns escalated quickly to your GP or community team
Arrange Hospital Discharge Support
Tell us about the planned discharge and the support needed, and our team will call you. Professionals can also use our secure referral form to attach documents.
This form is not for emergencies. If someone is seriously unwell, call 999.
Step 1 of 2 · About the support
Hospital Discharge Questions
We move as quickly as possible once we have the details we need. Tell us the expected discharge date and we will prioritise your enquiry.
Home Is the Best Place to Recover
Let us plan a safe, calm return home, with care in place from the very first day.
Related services
Reablement
Time-limited support to regain skills and confidence.
Medication Support
Prompting or administering medicines as assessed, with accurate records.
Personal Care
Washing, dressing, grooming and continence support that protects dignity.