Photograph to come
XCELL Healthcare team in a multidisciplinary planning meeting with a social worker in Bolton
For Commissioners and Professionals
Supported Living for Commissioners and Care Coordinators
XCELL Healthcare Solutions is a CQC registered provider of supported living and domiciliary care based in Bolton. We work in partnership with local authorities, integrated care boards and health teams to deliver safe, person-centred support that achieves real outcomes.
At a Glance
Provider details
- Provider
- XCELL Healthcare Solutions Ltd
- Registered office
- 105 Chorley Old Road, Bolton BL1 3AS
- Company number
- 13961122
- CQC location ID
- 1-24418230679
- Regulated activity
- Personal care
- People supported
- Adults with learning disabilities, autism, mental health needs, physical disabilities and complex needs
- Service models
- Supported living and domiciliary care
- Referrals
- 01204 773228 · info@xcellhealthcaresolutions.com
Who We Support
- Adults aged 18 and over with learning disabilities and autism
- Adults with long-term mental health needs, including step-down from hospital
- Adults with physical disabilities and complex health needs
- People whose previous placements have broken down
- People needing a planned move from family, residential or hospital settings
Our Referral Pathway
Referral Received
Secure online referral or phone call.
Acknowledgement
We confirm receipt and your named contact.
Case Discussion
We review information and discuss needs, risks and funding.
Assessment
We meet the person, their family and the professionals involved.
Transition Plan
Staffing, housing, training and a planned move date agreed.
Placement Start
Support in place from day one.
Early Review
A review within the first weeks, then as agreed.
Photograph to come
XCELL support workers completing a structured shift handover in a Bolton supported living service
Have a Referral in Mind?
Flexible Staffing Models
| Model | Typical use |
|---|---|
| Visiting or outreach support | Set hours each week in the person's own home |
| Shared support | Core hours shared between tenants in one setting |
| One-to-one | Dedicated hours for individual needs |
| Two-to-one | Tasks or activities needing two staff for safety |
| 24-hour support | Staff on site day and night |
| Night support | Waking or sleeping nights, as assessed |
Visiting or outreach support
Set hours each week in the person's own home
Shared support
Core hours shared between tenants in one setting
One-to-one
Dedicated hours for individual needs
Two-to-one
Tasks or activities needing two staff for safety
24-hour support
Staff on site day and night
Night support
Waking or sleeping nights, as assessed
Core and flexible hours are agreed in the support plan and reviewed as needs change.
Governance and Safeguarding
- Registered manager oversight and regular audits
- Safeguarding in line with local multi-agency procedures
- Incident reporting, learning and CQC notifications
- Positive risk management and reducing restrictive practice
- Medication management, audit and regular GP reviews
- Mental Capacity Act and best interests practice
- Secure records and data protection compliance
A Skilled, Stable Workforce
Every support worker completes enhanced DBS, reference and right to work checks, a structured induction and mandatory training, including safeguarding, mental capacity, learning disability and autism awareness. Person-specific training and competency sign-off are completed before new staff support someone alone. Teams receive regular supervision, spot checks and appraisals.
Photograph to come
Young woman leading her own person-centred review with her XCELL support worker and family
Outcomes and Reporting
We agree measurable outcomes with each person and their commissioner, then track progress through regular reviews. We share clear updates, attend review meetings and provide reports on outcomes, incidents and staffing as agreed in the contract.
- Agreed outcomes
- Regular reviews
- Clear reporting
Discuss a Placement
Use this short form to discuss availability or a potential placement before making a full referral. Please do not include the person's name or other identifying details here.
Full Professional Referral Form
This form is not for emergencies. If someone is in immediate danger, call 999.
Please do not include names, dates of birth, addresses or NHS numbers.
Questions From Commissioners
We acknowledge referrals promptly and aim to arrange a case discussion and assessment as quickly as possible.
Let's Work Together
Speak to our team about a referral, a placement or how we can support your service users in Bolton.