Our Residence
The environment, daily life, visiting and what to bring.
Photograph to come
XCELL admissions worker taking a confidential call in a calm office
Opening Soon
Assessment and Admissions: What Happens Next
Reaching out is often the hardest part. Here is exactly what happens after you contact us, so there are no surprises. You can go at your own pace, ask anything and change your mind at any point.
- Confidential
- No Obligation
- Clear at Every Step
If you need help right now: If you or someone else is in immediate danger, has taken an overdose or needs urgent medical help, call 999 or go to A&E. For urgent mental health support, call NHS 111. You can also call Samaritans free on 116 123, day or night, or FRANK on 0300 123 6600 for confidential drugs advice. Our enquiry forms are not monitored as an emergency service.
Five Steps From Enquiry to Admission
Confidential Enquiry
Contact us by phone or through our online form, for yourself or someone else. Share as much or as little as you are comfortable with.
First Conversation
A member of our admissions team calls you back at a time that suits you. We listen, answer questions and talk through whether residential recovery might help.
Full Assessment
We explore your needs, health, circumstances and goals in more detail, and check whether our service is safe and suitable for you.
Admission Decision
We explain our decision clearly. If the service is right for you, we agree funding and a date. If not, we help you find other support.
Planned Arrival
We prepare for your arrival and tell you what to bring, so your first day feels calm and welcoming.
Photograph to come
XCELL recovery worker holding an assessment conversation with a woman and her sister
Questions to Think About
There are no right or wrong answers. These questions can help you prepare for your first conversation.
What would you like to change?
What has helped, or not helped, in the past?
Would time away from home help you focus?
Who could support you during and after your stay?
Ready When You Are
What We Will Ask About
To make sure we can support you safely, the assessment covers:
- Your use of alcohol or drugs, now and in the past
- Your physical and mental health, and any medicines you take
- Any previous support, treatment or rehab
- Your living situation and who supports you
- What you hope to achieve
You do not have to share everything at once. We will go at your pace, and everything you tell us is confidential.
Is the Service Right for You?
The service may suit adults who are:
- Aged 18 and over
- Ready to work towards stopping or reducing alcohol or drug use
- Able to take part in a structured group and one-to-one programme
If our service is not the right fit, we will explain why and help you find support that is, such as your GP or local NHS drug and alcohol service.
Medical Needs and Detox
Some people need medical support to stop drinking or using drugs safely. Please never stop suddenly without medical advice, particularly if you drink heavily every day or use certain medicines or drugs. We will talk through any medical needs during your assessment.
We will explain exactly how any medical care or detox is arranged before admission, so you can make an informed choice.
Photograph to come
XCELL recovery worker welcoming a man at the door on his admission day
Consent and Confidentiality
Your information is kept private and only shared with your consent, unless there is a serious risk to you or someone else. If a family member or professional contacts us for you, we will always check that you agree before going further.
For Professionals
GPs, community drug and alcohol services, social workers and other professionals can refer someone for assessment. Please share the reason for referral, current support, health information and funding route through our secure referral form.
Funding
Funding is discussed during assessment. Places may be self-funded or funded by a local authority or the NHS, depending on circumstances.
Request a Call Back
Prefer us to call you? Leave a safe number and a good time, and a member of our admissions team will call you.
Prefer to talk now? Call 01204 773228
Assessment and Admissions Questions
It depends on your needs, funding and availability. We will keep you informed at every step.
Your First Step Can Be a Simple Conversation
Related services
Residential Rehabilitation Programme
Keywork, groups, life skills and a typical week.
Family Support
Help for loved ones, before, during and after treatment.