Assessment and Admissions
What happens from first enquiry to an admission date.
Photograph to come
XCELL admissions coordinator reviewing a referral with a community drug and alcohol worker
For Professionals
Refer Someone to Our Recovery Service
We welcome referrals from professionals supporting adults who are ready to make a change and would benefit from a structured residential recovery setting. Our referral process is clear, secure and designed to keep you informed at every step.
- Secure Online Referral
- Clear Criteria
- Named Admissions Contact
Opening Soon
We are now accepting referrals for when admissions open.
If you need help right now: If you or someone else is in immediate danger, has taken an overdose or needs urgent medical help, call 999 or go to A&E. For urgent mental health support, call NHS 111. You can also call Samaritans free on 116 123, day or night, or FRANK on 0300 123 6600 for confidential drugs advice. Our enquiry forms are not monitored as an emergency service.
At a Glance
Provider details
- Provider
- XCELL Healthcare Solutions Ltd
- Service
- Residential drug and alcohol recovery service
- Capacity
- 18 private bedrooms
- Age
- Adults 18 and over
- Admissions
- 01204 773228 · info@xcellhealthcaresolutions.com
Referral Criteria
We can consider referrals for adults who are:
- Aged 18 and over
- Ready to work towards stopping or reducing alcohol or drug use
- Able to take part in a structured group and one-to-one programme
Every referral is assessed individually. If we cannot meet someone's needs safely, we will tell you promptly and explain why.
Who Can Refer
- GPs and primary care teams
- Community drug and alcohol services
- Mental health teams
- Adult social care and social workers
- Hospital and liaison teams
- Housing and homelessness services
People can also refer themselves through our confidential enquiry form.
Referral Pathway
Submit Referral
Complete our secure online referral with supporting documents.
Acknowledgement
We confirm receipt and your named admissions contact.
Screening and Case Discussion
We review the referral and discuss it with you.
Assessment
We meet the person to explore needs, risks and goals.
Decision
We share our decision and reasons clearly.
Admission
Funding confirmed, date agreed and arrival planned.
Photograph to come
XCELL admissions worker securely reviewing a professional referral
Ready to Refer?
What to Include
Photograph to come
XCELL recovery worker holding a video case discussion with referring professionals
Detox and Medical Needs
Please tell us if the person may need detox or has significant physical or mental health needs. We will discuss how these can be met safely before any admission.
We will explain exactly how any medical care or detox is arranged before admission, so you can make an informed choice.
Funding
Funding must be agreed before admission. We work with local authority, NHS and self-funded placements. We can provide information to support funding applications.
Secure Referral Form
This form is encrypted and stored securely. Only our admissions team can access referrals. It takes around 10 minutes, and you can attach documents at the end.
This form is not for emergencies. If someone is at immediate risk, call 999.
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Referral Questions
Yes. Individuals and families can use our confidential enquiry form.
Work With Us
Related services
Residential Rehabilitation Programme
Keywork, groups, life skills and a typical week.
For Commissioners
Referral process, staffing models, governance and outcomes.