Home Care
Personal care, medication support, companionship and home help
Photograph to come
XCELL care coordinator reviewing a referral with a social worker in Bolton
For Health and Social Care Professionals
Professional Referrals for Home Care and Supported Living
Refer securely for domiciliary care, complex care, hospital discharge, reablement, respite, palliative care or supported living in Bolton. We respond promptly, keep you informed and work with you to put safe, person-centred support in place.
- Secure Online Referral
- Named Contact
- CQC Registered
Services You Can Refer For
Complex Care
High or changing needs, with competency-trained carers
Hospital Discharge and Reablement
Safe returns home and goal-focused support
Respite and Palliative Care
Support for carers and comfort at the end of life
Supported Living
Adults 18+ with learning disabilities, autism, mental health or complex needs
Referring for recovery services? Please use our recovery referral form
Who Can Refer
Social workers and care coordinators, hospital discharge teams, continuing healthcare teams, commissioners, GPs, community and district nurses, therapists, mental health teams and housing providers.
Families can use our free care assessment form
Our Referral Pathway
- 1
Submit Referral
Secure online form or phone call.
- 2
Acknowledgement
We confirm receipt and your named contact.
- 3
Case Discussion
We review needs, risks and funding with you.
- 4
Assessment
We meet the person, their family and the professionals involved.
- 5
Care Proposal
Package, staffing, start date and any training agreed.
- 6
Care Starts
Support in place, with early review and regular updates.
Photograph to come
XCELL care team planning staffing for a new care package
Urgent Referrals
For hospital discharges, placement breakdowns or urgent changes in need, please submit the form and call us on 01204 773228 so we can prioritise straight away.
What to Include
- Consent to the referral, or a best interests decision
- Reason for referral and desired outcomes
- Care and support needs, including daily living
- Health, medication, equipment and communication needs
- Risk assessment and safeguarding information
- Funding route and status
- Supporting documents, such as assessments, care plans and discharge summaries
Working Together
We share updates with your consent, attend reviews and work alongside nurses, therapists and other professionals. If we cannot meet someone's needs safely, we will tell you promptly and explain why.
Photograph to come
XCELL senior carer and occupational therapist on a joint home visit in Bolton
Secure Referral Form
This form is encrypted and stored securely. Only our referrals and care team can access it. It takes around 10 minutes, and you can attach documents at the end.
This form is not for emergencies. If someone is at immediate risk, call 999.
Step 1 of 5 · About You
Referral Questions
We acknowledge referrals promptly and aim to arrange a case discussion as soon as possible.